Customer Service

Store Hours:
The Showroom:
Monday- Friday
10:00 AM – 6:00 PM

Saturday:
10:00 AM – 5:00 PM

Sunday:
12:00 Noon – 5:00 PM

The Operations/Service Center:
Monday- Friday:
8:00 AM- 4:00PM

Payment and Financing:
Financing is available through Wells Fargo, interest free for the length of the contract. We are pleased to offer this service after the initial down payment is acquired to place the order.

Delivery:
Deliveries are scheduled Tuesday through Saturday. The delivery coordinator will provide a courtesy call the day before the scheduled delivery, with a three-hour window in which to expect the delivery. We understand your time is valuable, and we try to make the process as simple as possible.
Please make sure to clear your space for the new furniture. If you should need assistance in moving or removing furniture from your home, let your sales consultant know at time of purchase. A small fee will be applied for this service.
If there are any potential challenges to getting the furniture in your home, like staircases and/or balconies, again, please let your salesperson know ahead of time so proper planning can be done.
Our delivery team has 60 plus years of experience, and we are happy to be of assistance!

Returns and Cancellations:
All orders are considered final. Any returns for in-stock items will be assessed a 25% restocking fee.
All Custom Orders are non-cancellable and non-refundable. At the time of purchase, a deposit of 1/3 of the total cost is required to place the custom order. The remaining balance is due upon delivery. An estimated time frame for the production of your furniture will be provided at time of purchase.

Service:
Although Doerr offers the highest quality in furniture, sometimes service issues will occur. Any issues with items purchased at Doerr furniture go through our service department and are handled, case by case, as quickly and efficiently as possible. We service all merchandise in accordance to the manufacturer’s warranty; excluding “as-is” and clearance pieces. These items are final sale.
In addition, we offer “Doerr Service”; in which our technicians may be called out to investigate and offer solutions wherever possible.
Please report any service issues to your sales consultant and they will direct you to the service department or file a claim for you.