Denise A. Smith
Wonderful customer service. ..wonderful staff…they treat you like family from the moment you enter the store….quality furniture…Special thanks to Sylvia Brooks for her great customer service. ..will definitely shop there again
We loved shopping at Doerr. Linda Lou was a terrific salesperson who went out of her way to ensure we got exactly what we wanted in livingroom furniture at a good price. The delivery was quick, and we’re now enjoying our beautiful new livingroom.
Working with Sylvia was a dream come true! She has outstanding customer service and was extremely patient and helpful. Doerr is the place to go in NOLA for a good selection of quality furniture.
Sylvia is a huge help with buying great quality furniture at very reasonable prices! We love Doerr furniture and have bought the best furnishings here for our home for almost 35 years. We love that it is a family business, locally owned in New Orleans, LA
Ok, I’m that type of person that won’t make eye contact with the kiosk folks at the mall for fear they’ll try to reel me in with their alluring teas or will give my eyebrows the once over and try to pluck them with their threads….
So furniture stores and car dealerships tend to make me nervous because of pushy sales people. Not the case here. I was in search of a king size bed to accommodate two humans, two small and one medium size dog. I had scoped Doerr’s Instagram and saw some beds that I really liked so I went in on a Sunday with a friend. No one rushed to great us. It felt very casual. We were directed to the beds upstairs. I found one that suited both my taste as well as my boyfriend’s, and that’s when Linda Lou magically appeared like a fairy godmother. Her 30+ (don’t quote me) years of experience in the furniture industry is obvious…with her casual knowledge of damn near everything to do with furniture. It didn’t feel like she was trying to sell me on the bed, just educating me on the facts of what makes a good piece of furniture. I really wanted something made of wood, crazy right? A bed made of solid wood. They had a few pieces in stock. Linda was able to explain the differences that I was then able to sell the boyfriend on….so clever, Linda.
We wanted to shop around, so we visited other stores, and felt the pitchy-ness and lack of knowledge regarding the inventory elsewhere led us right back to Doerr. While their furniture is more pricey than other places with a larger stock, I do believe you are paying for quality here. We ended up purchasing the bed over the phone after some small negotiations.
I didn’t want to write this review ’till the installation. We live in a second floor apartment with narrow stairways. It was around $128 I believe for delivery and set-up. Worth every single penny. Two gentlemen brought the bed up and had it installed in 20 minutes or so. I think the installation would’ve caused some serious strain on my relationship much like “The Move of 2014” almost did (cupcakes and puppy snuggles mend everything).
I would absolutely go back to Doerr to invest in other pieces of quality furniture and greatly appreciate their sales team and installation folks.
Ask for Linda Lou Ruffin if you come here. Thanks for the great customer service! She showed us a few chest and went up and down the stairs to figure out if they had multiple colors and if they were being shipped soon, and other pieces that were similar. I highly recommend combine here.